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Troubleshooting

Ryder Toys Troubleshooting Guide

If you're having issues with the vehicle you bought, our troubleshooting guide might provide the fix you're looking for. Still unable to find a solution? Please feel free to reach out to us via [email protected] and we'll be happy to assist you.

The car I ordered has steering issues

Please follow the steps below so we can better assist you with finding a resolution:. Step 1: Make sure battery is fully charged (10 hours). Step 2: Test the battery using a volt multi-meter. Please check out this video for how to test the battery. h

The remote control does not connect/work

Please follow the steps below so we can better assist you with finding a resolution:. Step 1: Make sure batteries are placed in the back of the remote control. Please note that batteries do not come with your purchase. Please watch this video to help

RADIO / MP3 PLAYER TROUBLESHOOTING

Please follow the steps below so we can better assist you with finding a resolution:. Step 1: Make sure all wires are securely connected to the radio dash and the control board. Check out this video on how to test your speaker: https://youtu.be/zJu1r

The car I got turns on but does not drive

Please follow the steps below so we can better assist you with finding a resolution:. Step 1: Make sure battery is fully charged (10 hours). Step 2: Test the battery using a volt multi-meter. Please check out this video for how to test the battery. h

The car I ordered turns off while driving

Please follow the steps below so we can better assist you with finding a resolution:. Step 1: Make sure battery is fully charged (10 hours). Step 2: Test the battery using a volt multi-meter. Please check out this video for how to test the battery. h

The car I received only goes forward or reverse

Please follow the steps below so we can better assist you with finding a resolution:. Step 1: Make sure battery is fully charged (10 hours). Step 2: Test the battery using a volt multi-meter. Please check out this video for how to test the battery. h

The car I got moves slowly

Please follow the steps below so we can better assist you with finding a resolution:. Step 1: Test the battery using a volt multi-meter. Please check out this video for how to test the battery. https://youtu.be/mC5EjeJVv5M. If the battery fails the t

The car I received does not charge

Please follow the steps below so we can better assist you with finding a resolution:. Step 1: Test the charger using a volt multi-meter. Please check out this video for how to test the charger. https://youtu.be/mC5EjeJVv5M. If charger fails the charg

The battery on my order dies fast

Please follow the steps below so we can better assist you with finding a resolution:. Step 1: Test the charger using a volt multi-meter. Please check out this video for how to test the charger.  https://youtu.be/mC5EjeJVv5M. If charger fails the char

Do you have product manuals?

We certainly do! To view a list of our product manuals, please see below:. 1719 Manual. HLY8888 Manual. SX1928 Manual. SX2018 Manual. SX2028 Manual. SX2139 Manual.

I need help assembling my order

Ryder Toys are designed for quick and easy assembly. Please follow the link below for access to our assembly guides, manuals and videos that will provide step by step instructions to get your product up and running in no time. https://www.electrickid