Ryder Toys

Ryder Toys customer service help center for power wheels and electric ride on kid cars. Trouble shooting guides and replacement parts for 12v 24v battery powered electric ride on toy for kids.

Ryder Toys - Support Center

Check out our size guide to help you find the perfect ride for your little one!

Click the link here: Size Guide

Size Guide

Thank you for your interest in our shipping policy. At Ryder Toys, we aim to provide a seamless and efficient shipping experience for our valued customers. Here are the key details of our shipping policy:
Shipping Locations: We currently ship to customers within the United States.
Processing Time: Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. Please allow 1-2 business days for order processing before the item is shipped.
Shipping Methods: We offer standard shipping for all orders. The specific carrier used for shipping may vary depending on the destination and the size of the package.
Estimated Delivery Time: Our shipping partner strives to deliver your order within 3-7 business days from the date of shipment. Please note that delivery times may vary depending on the shipping destination and any unforeseen circumstances that may arise.
Shipping Fees: We offer free shipping on all orders within the United States, unless otherwise stated during the checkout process.
Shipment Tracking: Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and get updates on its estimated delivery time.
Order Modifications: Due to our efficient order processing system, we are unable to modify orders once they have been placed. Please ensure that your shipping information and order details are accurate before finalizing your purchase.
If you have any specific inquiries regarding shipping, tracking, or delivery, please feel free to reach out to our customer service team. We are here to assist you and provide any necessary support throughout the shipping process.
Thank you for choosing Ryder Toys. We strive to make your shopping experience enjoyable and hassle-free.
Warm regards, Ryder Toys Customer Service

How Fast Will I Get My Order?

We currently have discounts for military and healthcare workers. Please verify your credentials with the link here: Military and First Responder Discount

Where can I get a discount?

Thank you for considering Ryder Toys for your purchase. We understand that you have choices when it comes to buying toys, and we'd be delighted to share why we believe Ryder Toys stands out from the rest:
Quality and Safety: At Ryder Toys, we prioritize the quality and safety of our products. Each toy undergoes rigorous testing to meet and exceed industry standards. We strive to provide toys that are not only fun and engaging but also safe for children to enjoy.
Thoughtful Design: Our team of talented designers puts their heart and soul into creating toys that spark imagination, creativity, and joy in children. We carefully consider factors such as educational value, durability, and playability to ensure our toys provide a meaningful and lasting experience.
Family-Owned and Operated: As a small family-owned business, we take pride in the personal touch we bring to every aspect of our operations. Our commitment to exceptional customer service and building long-lasting relationships sets us apart. When you choose Ryder Toys, you support a passionate family striving to make a positive impact.
Value for Money: We strive to offer our customers great value for their investment. Our toys are competitively priced, striking a balance between quality and affordability. We want to ensure that families can access high-quality toys without compromising on their budget.
Engaging Play Experience: We believe in the power of play to inspire, educate, and entertain. Our toys are designed to captivate children's imaginations and encourage active play, fostering their growth and development in a fun and engaging manner.
Growing Selection: We continuously expand our product range to cater to a variety of interests and age groups. Whether you're looking for classic toys, educational games, or innovative playsets, we strive to offer a diverse selection that appeals to different preferences and developmental stages.
Customer Satisfaction: Your satisfaction is our top priority. We are dedicated to providing excellent customer service and addressing any concerns promptly and professionally. We value your feedback and are committed to continuously improving our products and services.
We hope these reasons give you confidence in choosing Ryder Toys. We appreciate the opportunity to be a part of your child's joy and growth through our carefully crafted toys. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to make your experience with Ryder Toys exceptional.

Why Ryder Toys?

Please following the link below to submit a return request: 

Click here: Return Request

Please note the following: 
Eligibility: We accept returns on all new, unopened, and unused products within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, with all initially supplied accessories and documents.
Return Process: If you wish to initiate a return, please submit a claim through our portal located at returns.rydertoys.com with your order details and reason for the return. They will guide you through the process and provide you with a return authorization if your request meets the eligibility criteria.
Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
Refund or Store Credit: Once we receive the returned item and verify its condition, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. If you prefer, we can also provide a store credit that you can use for future purchases.
Non-Returnable Items: For hygiene and safety reasons, certain items such as personalized or custom-made products, as well as items marked as non-returnable, cannot be returned unless they are defective or damaged upon receipt. Replacement parts are nonrefundable as they are special orders made to specifications so please be mindful when placing orders and make sure to select the correct items.

Return Item

Got issues with your Ryder Toys? No worries - check out our troubleshooting guides in our help center to get back up and riding in no time. 
Click here for our troubleshooting guides: Troubleshooting Guides

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