Ryder Toys are designed to be easily fixed and repaired. Although we strive to create superior products, in some rare circumstances - issues can arise. Please check out our troubleshooting guide to help fix the issue. If you are unable to troubleshoo

Ryder Toys are designed to be easily fixed and repaired. Although we strive to create superior products, in some rare circumstances - issues can arise.Please check out our <a href="https://docs.google.com/spreadsheets/d/155QfVqxPlds3nouY0SYC8Csb0UpxxUMTJwLOw8d2CQs/edit?usp=sharing" rel="noopener noreferrer" target="_blank">troubleshooting guide</a> to help fix the issue.If you are unable to troubleshoot your product manually, please don&apos;t hesitate to send us a message at <a data-fr-linked="true" href="mailto:support@rydertoys.com">support@rydertoys.com</a>. Kindly allow up to 48 business hours for a member of our team to review your email and provide a resolution.&#xA0;&#xA0;

My product is not working

If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible. If an item is missing from your order, it may be preparing to ship or already in route to del

If your order contains multiple items, they may be shipped separately. We ship from multiple locations to ensure you receive your items as fast as possible. 
If an item is missing from your order, it may be preparing to ship or already in route to deliver on a separate day. Once all items have been shipped you will receive an email containing all tracking numbers associated with each item.
Still haven&apos;t received the missing item? We&apos;re here to help. Please contact us at <a href="mailto:support@rydertoys.zendesk.com" rel="undefined" target="_self">support@rydertoys.com</a>&#xA0;or <a href="https://rydertoys.zendesk.com/hc/en-us/requests/new" rel="noopener noreferrer" target="_blank">submit a request</a> so our support staff can assist you.

I'm missing an item from my order, what do I do?

Ryder Toys

Items Missing/Damaged/Malfunctioning

Problem with my order

Why was my order canceled?

I changed my mind. Can I change or cancel my order?

Cancellations

What payment methods do you accept?

Can I use multiple payment options?

Managing payments and billing

Do you offer Military/Police/First Responder Discounts?

Do you price match?

Do you offer discounts?

Promos and pricing

Payments & Pricing

My order's stuck in transit, what do I do?

My order says delivered but it never arrived, what do I do?

Order Tracking & Shipping Issues

How do I track my order?

How do you ship products?

Is expedited shipping available?

Where do you ship from?

How fast will I get my order?

Where are your products manufactured?

Do you have pick up options?

How much is shipping?

Where does Ryder Toys' ship to?

What is Ryder Toy's Shipping Policy?

Shipping Policy and FAQs

Shipping

How long can a refund take to complete?

Can I exchange my product?

Refunds & Exchanges

What is Ryder Toys' Warranty policy?

What is Ryder Toy's return policy?

Return & Warranty Policies

Returns & Refunds

Ryder Toys Troubleshooting Guide

The car I ordered has steering issues

The remote control does not connect/work

RADIO / MP3 PLAYER TROUBLESHOOTING

The car I got turns on but does not drive

The car I ordered turns off while driving

The car I received only goes forward or reverse

The car I got moves slowly

The car I received does not charge

The battery on my order dies fast

Do you have product manuals?

I need help assembling my order

Troubleshooting

What is the difference between your models?

How long will the battery last?

Product-specific queries

Will your product fit my kid?

Sizing

Live Chat, Call or Email

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Ryder Toys Support