What is Ryder Toy's return policy?Updated a year ago

We accept returns on all new unopened and unused products within 30 days from the date of purchase.

 

All products must be returned in their original packaging with all initially supplied accessories and documents. All returns are processed within 10 business days and refund issued back to original method of payment used.

 

If the product we shipped arrived in damaged condition, it must be reported to us within 30 days from the date of purchase and we will gladly exchange the product or provide a new replacement part, depending on the reported product condition.

 

All products returned back new are subject to a 20 percent restocking fee plus all applicable shipping and handling charges associated with return, which will be deducted from your final refund. 

 

All products returned back incomplete or in a misrepresented condition are subject to a 30 percent restocking fee plus all applicable shipping and handling charges associated with return, which will be deducted from your final refund.

 

All products returned back as "unable to be delivered" or "refused upon delivery", not due to a shipper or shipping carrier mistake, are subject to a fee equal to 20 percent of the product sales price in addition to shipping charges.

 

For more detailed information about Returns, Refunds and product Warranty policies please click Warranty Policy.

 

If you have any questions, please contact our customer support team at: (619) 431-294, Monday through Friday 8 am to 4 pm PST.